It is not possible to cancel orders which have been especially imported by prior negotiation.
We are, however, able at times to cancel orders, provided the goods have not been cut or dispatched. James Dunlop Textiles cannot be held liable for goods supplied correctly to order and subsequently cancelled by the end purchaser. In some cases, there may be a ‘cut fee’ for cancelled orders (this is to cover the time taken to process the credit, inspect and manually add the stock back into the system).
Please direct all requests for cancellation to the James Dunlop Commercial Sales Co-ordinator on (09)623 6005 (option 1).